Remarkable Service! Why is it so hard to find these days?

I recently had the privilege of sitting in on a "Remarkable" training session at the corporate office of Chick-fil-a in Atlanta. The gentleman conducting the training, David Salyers, (VP of Marketing), was hired over thirty years ago by the company's founder, Truett Cathy. David has led Chick-fil-a to global success, surpassing their fast food competitors; and doing so in spite of being closed on Sundays, the busiest day of the week for that industry. THE SMOKING GUN As I sat listening to this Chick-fil-a veteran recount his lessons learned and wisdom gained over the years, I realized I was in the presence of a truly great leader who embodied the values of a company that was not driven by

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